Refund policy

RETURN & REFUND POLICY

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. To start a return, email strowela@gmail.com with your order number and the reason for your request. Please do not send an item back before we provide return instructions.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. If your item arrives damaged, defective, or incorrect, contact us at strowela@gmail.com with your order number and clear photos of the issue.

Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the return is due to our error.

CANCELLATIONS

You may request a cancellation before your order has been fulfilled. Once an order has been fulfilled, it may no longer be possible to cancel it.

CONTACT

Questions about returns or refunds? Email strowela@gmail.com.